What guiding equipment is available for rental?

Vox offers a complete range of Digital Radioguides (VDR) for rental, including the standard VDR, Micro VDR, and Mini VDR. Advanced hardware such as the Hybrid Local Expert device and Vox Aura AI Live Translation device are also available for rental.

What is the minimum rental period?

The minimum rental period is one day. Vox also offers Long Rent options for multi-day tours and Seasonal rentals requiring a minimum commitment of 3 months. The commercial team can discuss the best solution based on the client's requirements.

Is technical support included with equipment rental?

Yes. Technical support is included. Vox provides 24/7 support and replacement services backed by a global network of offices and logistics hubs.

Can rental equipment be shipped internationally?

Yes. Vox provides service coverage across Europe, the Middle East, Africa, Asia-Pacific, and the Americas. For non-standard destinations, Vox can ship directly to the client's site or coordinate with a local ground handler for delivery and collection.

How is equipment sanitised between rentals?

Vox provides silicon earbuds for single guest use only, which are sustainably recycled after use. All other non-disposable items including receivers, transmitters, and reusable headphones are fully sanitised by Vox between rentals.

What is the Vox Destination Management solution?

The Vox Destination Management solution is a fully digital pass and platform designed for municipalities, DMOs, DMCs, and destination stakeholders. It provides a 100% digital, paperless experience that consolidates booking, mobile tickets, self-guided tours, communication, and transport integration into a single ecosystem.

Can the platform manage multiple attractions or passes under one system?

Yes. Vox works directly with the destination to design custom pass offerings that bundle multiple attractions, transport including Mobility-as-a-Service, itineraries, and self-guiding content. The system is scalable, allowing for dynamic packaging and continuous expansion of partner attractions.

What data and analytics does the platform provide to DMOs?

The platform provides DMOs with reporting dashboards featuring advanced analytics, heat maps, and visitor-flow tracking. These insights help destinations manage visitor flows, ease congestion in hot spots, promote under-utilised assets, and make strategic decisions that support sustainable tourism.

Is the system compatible with existing ticketing infrastructure?

Yes. The platform provides specific APIs for booking, ticketing, and transport integration, allowing it to interface with existing infrastructure and offer guests a unified, paperless mobile ticketing experience.

What is POPGuide and how does it work?

POPGuide is a B2B mobile app designed to provide on-demand, multilingual audio tours. It eliminates the operational bottlenecks associated with live guides, allowing operators to serve more visitors across multiple languages. Visitors simply scan a QR code with their own smartphone to instantly start their self-guided tour.

Do visitors need to download an app to use the self-guided tour?

Yes. When visitors scan the QR code, the tour starts instantly on the POPGuide App. Visitors download the full version of the tour map or collection onto their device. Partners can also choose to develop a White Label App or integrate POPGuide via SDK into their existing app.

What types of content can a POPGuide tour include?

A POPGuide tour includes multilingual audio storytelling tailored for diverse audiences such as families, school groups, or themed tours. Content is structured around Points of Interest (POIs) of 1–2 minutes and can be produced using human voice actors, AI-based tools, or a hybrid. Partners can use Vox's existing library, co-create new content, or upload their own materials.

Can POPGuide be used offline?

Yes. The app uses a full download method where the user downloads the entire collection of maps and audio content at once, ensuring a seamless experience even in venues or outdoor areas where internet connectivity is weak or unavailable.

How does a destination or museum set up a POPGuide experience?

Setup involves customising the app interface with the destination's branding, curating content from Vox's library or producing custom audio, grouping maps into Collections with multilingual descriptions, and publishing QR codes tied to a chosen pricing model such as price per person or subscription fee.

Vox Aura is an AI-powered live translation solution that allows guides to speak naturally while every guest instantly hears the commentary in their preferred language. It integrates seamlessly with existing Vox Digital Radioguides (VDR) to provide smooth, real-time translation without requiring guests to use smartphones, download apps, or incur roaming fees.

How many languages does Vox Aura support for live translation?

Vox Aura supports 200 languages (input/output). Each guide transmitter has four channels — one for the live guide voice and three for selected languages. Languages can be changed at any time. Guests select their preferred language channel using the channel control on the receiver.

How does AI live translation differ from a human interpreter?

Vox Aura is powered by a Vox-developed AI engine hosted in the cloud. It uses SmartPacket Technology to restructure conversational speech into logical, contextual packets so the AI understands historical context, names, and cultural details — avoiding word-for-word translation. It eliminates the costs of hiring live human interpreters while allowing a single guide to reach a highly diverse audience.

What is the audio latency of the live translation system?

The system delivers simultaneous translation with minimal delay, meaning listeners hear the accurate translation in near real-time while the speaker is still talking.

Can Vox Aura be used for large conferences or only tours?

Yes. Vox Aura is designed to be scalable and can handle everything from small group-guided tours to large-scale conferences and events involving multiple languages and many participants.

What hardware is required to use Vox Aura?

The guide requires a lightweight Vox Aura transmitter (under 300 grams) with an active internet connection (4G or Wi-Fi), plus a smartphone with the companion app connected via Bluetooth. Guests use standard Vox VDR receivers and disposable earphones — no smartphones or internet connection required.

How can guests communicate with the guide if they have a question?

Through Question Mode (Beta), the guide selects the guest's language and the guest speaks directly into the guide's phone via the app. The guide can respond privately through the app or repeat the question and answer aloud using the Aura device microphone.

Can guests change their selected language easily?

Yes. Guests use the channel control buttons on their VDR receiver to switch to their preferred language at any time. Guides can also update available languages on the fly using the companion mobile app.

How many participants can the Vox guiding system support simultaneously?

The Vox transmitters are capable of supporting hundreds of receivers simultaneously. The exact maximum capacity will depend on the specific hardware and network configuration you choose to use.

How far is the transmission range of the Vox guiding system?

The standard Vox VDR system has an effective transmission range from 150 up to 200 meters. If you are utilising the AI Live Translations system, the interference-free reception range extends to +/- 300 meters.

Does the system work without internet connectivity?

The standard Vox VDR system operates on a digital radio signal using DECT technology and does not require an internet connection. If you are using Vox Aura AI Live Translations, the guide's transmitter requires a stable internet connection (4G/LTE or Wi-Fi) to process translations in real time. Guests' receivers do not need any internet access.

In how many languages can guides broadcast simultaneously?

When using Vox Aura AI Live Translations, the system supports up to 4 simultaneous languages. Each Aura transmitter has four channels — one for the live guide voice and three for selected languages. The Hybrid Local Expert solution can distribute multiple pre-recorded audio tracks simultaneously, assigning a separate VDR channel for each language.

Is the equipment compatible with cruise shore excursions?

Yes. Vox systems are used by major cruise and river cruise lines. Solutions like the Hybrid Local Expert and Vox Aura are designed to enhance shore excursions by providing multilingual tours to passengers both onshore and onboard.

Are spare devices available in case a unit is lost, damaged, or needs to be replaced?

Yes. Vox maintains a global network of offices and logistics hubs in major tourist destinations and offers 24/7 support and replacement services. Each kit includes spare transmitters and receivers based on the agreement with the company.

Does the system work underground, for example in catacombs?

The standard Vox VDR hardware works for both indoor and outdoor guided tours, including underground environments. The AI Live Translations feature underground will only work if an active internet connection such as Wi-Fi is available for the guide's transmitter. Standard voice transmission without AI translation works fine without internet access.

Implemented Solutions & Case Studies

Welcome to our portfolio of case studies, where we showcase examples of the innovative solutions we’ve developed across various sectors in the tourism and cultural industries. Each case study highlights our commitment to enhancing customer experiences, driving engagement, and delivering added value through our tailored services and cutting-edge technology. Explore our success stories by filtering through the sectors below to see how we’ve partnered with leading organisations around the world to achieve exceptional results.

Self Guiding

Travel Trade Group Enhances French Visitors’ London Experience

Destination Management

Moyocci Full Spectrum Guiding Services in Luxembourg

Venue Management

St. Peter’s Basilica

Self Guiding

More Engagement for Hotel Guests

Group Guiding

RICHOU Voyages & Vox Collaboration

Self Guiding

Getting ahead of the crowds at Stonehenge

Group Guiding

VIP Events at the National Gallery

Self Guiding

Multilingual Self Guiding at St. Peter’s Basilica

Self Guiding

Multilingual Guiding in Chateau du Rivau

Self Guiding

Multimedia Guiding in Historical Charles de Gaulle

Group Guiding

Revolutionizing River Cruises: The Teeming Vacation Rentals Story

Self Guiding

Pal.mar Digitalisation of Tour products

Group Guiding

How to escape from the crowds of the Forbidden City

Group Guiding

Cruise Ship Shore Excursions in the Orkney Islands

Group Guiding

City Wonders: Elevating Tour Experiences with Vox Solutions

Self Guiding

Pinacoteca Ambrosiana: Enhancing Visitor Experience with Vox Technology

Group Guiding

Crown Tours: Streamlining Operations and Enhancing Guest Experience with Vox Solutions

Group Guiding

Tauck: Elevating Guest Experience with Vox Microguide Technology

Destination Management

Milano & Partners: Revolutionising City Pass Experiences with Vox DPS

Self Guiding

GetYourGuide: Elevating Customer Engagement with Vox’s Added Value Services

Self Guiding

Tourmania: Enhancing the Bosporus Cruise Experience with Vox’s Exclusive Content

Self Guiding

BigBus: Expanding Global Sightseeing Experiences with Vox Solutions

Self Guiding

Captain Cook Cruises: Enhancing Sydney Harbour Cruises with Vox’s Multilingual Solutions

Self Guiding

Venetiana: Elevating Sustainable Sightseeing with Vox Multilingual Solutions

Group Guiding

EF: Enhancing Global Educational Experiences with Vox Radio Guides

Self Guiding

Cosquer Caves: Enhancing the Underground Experience with Sycomore’s Custom Audio Solution

Venue Management

Leonardo’s Vineyard: Revolutionising Visitor Experiences with Vox Group’s Comprehensive Solutions

MICE

Museums + Heritage Show – Transforming the Exhibition Experience with Personalised Audio

Self Guiding

Gallerie dell’Accademia, Venice – Exclusive Audioguide and Interactive Content Solution

MICE

UKInbound – Bringing Crystal Clear Sound to Outdoor Meetings

Group Guiding, Self Guiding

Towns of Italy: Elevating Sustainable Tourism with Vox Group’s Exclusive POPGuide Solutions

Group Guiding

Bustronomy Dubai: Enhancing Luxury Dining Tours with Vox Group’s Immersive POPGuide Experience

Self Guiding

Ceetiz: Elevating Global Travel Packages with Vox Group’s Exclusive Self-Guiding Integration

Group Guiding

Kléber Rossillon – Grotte Cosquer: Enhancing the Cave Experience with Sycomore’s Custom Audioguide Technology

Destination Management, Group Guiding

BLB Cruises & Shorex: Elevating French Wine Region Excursions with Vox Group’s Advanced VDR Digital Radios

Destination Management, Self Guiding

Office de Tourisme de Provins: Revitalising Medieval Heritage with Sycomore’s Innovative Audio Solutions

Group Guiding

Shorex Australia: Enhancing Cruise Guest Experiences with Vox Group’s Tailored Radio Solutions

Destination Management, Self Guiding

UKInbound & Liverpool: Enhancing the Annual Convention Experience with Vox Group’s Exclusive POPGuide

Self Guiding

Gladiator Tours: Elevating Colosseum Experiences with Vox Group’s POPGuide for Added Value and Upselling

Group Guiding

TUI UK River Cruises: Elevating Guest Experiences with Vox Group’s VDR Radio Guiding Systems

MICE, Venue Management

IFTM-Top Resa: Revolutionizing Trade Show Conferences with Vox Group’s Silent Seminar Solutions

Group Guiding, Venue Management

Voyages Ayers Rock Resort: Enhancing the Wintjiri Wiru Experience with Vox Group’s Multilingual Audio Solution

Self Guiding

Naturanda: Elevating Culinary Discovery with Vox Group’s Self-Guided Tapas Tour

Self Guiding

Visit Meteora: Enriching Monastery Visits with Vox Group’s Multilingual Self-Guided Audio Solution

Self Guiding

Platanos Tours: Enhancing Crete’s Cultural Discoveries with Vox Group’s Audio-Integrated Experiences

Solutions for Every Sector

Vox technology is used across every major segment of the travel and culture industry. Each sector has specific operational needs. Our solutions are designed to meet them.

Touring

Simplify operations and enhance group tours with our guiding systems, multilingual technology, and logistical support for flawless experiences.

Cruising

Enrich shore excursions with guiding systems, multilingual content, and seamless logistics, ensuring outstanding travel experiences.

Sightseeing

Upgrade city tours with cutting-edge guiding systems, multilingual content, and interactive mapping for an engaging visitor experience.

Hop-On Hop-Off

Optimise tours with digital solutions, real-time tracking, and multilingual audio guides for smooth, enjoyable journeys.

OTAs

Package tickets and experiences with our multilingual travel guides and custom itineraries to add value and differentiate your offerings.

Venues/Museums

Enhance visitor experiences with self-guiding devices, interactive exhibits, and multilingual content for diverse audiences.

Cities & DMOs

Boost tourism with digital pass solutions, data analytics, and tailored tourism management platforms for urban environments.

Mobility Providers

Integrate our technology for convenient access to transport, real-time navigation, multilingual commentary, and custom guides.

Self-Drive

Empower self-drive tours with interactive maps and multilingual audio guides for flexible, self-paced exploration.

MICE

Deliver flawless audio and multilingual broadcasts with digital radios, and connect with delegates through our mapping and guiding technology.

Implemented Solutions & Case Studies​

Solutions for Every Sector

Implemented Solutions & Case Studies