What guiding equipment is available for rental?

Vox offers a complete range of Digital Radioguides (VDR) for rental, including the standard VDR, Micro VDR, and Mini VDR. Advanced hardware such as the Hybrid Local Expert device and Vox Aura AI Live Translation device are also available for rental.

What is the minimum rental period?

The minimum rental period is one day. Vox also offers Long Rent options for multi-day tours and Seasonal rentals requiring a minimum commitment of 3 months. The commercial team can discuss the best solution based on the client's requirements.

Is technical support included with equipment rental?

Yes. Technical support is included. Vox provides 24/7 support and replacement services backed by a global network of offices and logistics hubs.

Can rental equipment be shipped internationally?

Yes. Vox provides service coverage across Europe, the Middle East, Africa, Asia-Pacific, and the Americas. For non-standard destinations, Vox can ship directly to the client's site or coordinate with a local ground handler for delivery and collection.

How is equipment sanitised between rentals?

Vox provides silicon earbuds for single guest use only, which are sustainably recycled after use. All other non-disposable items including receivers, transmitters, and reusable headphones are fully sanitised by Vox between rentals.

What is the Vox Destination Management solution?

The Vox Destination Management solution is a fully digital pass and platform designed for municipalities, DMOs, DMCs, and destination stakeholders. It provides a 100% digital, paperless experience that consolidates booking, mobile tickets, self-guided tours, communication, and transport integration into a single ecosystem.

Can the platform manage multiple attractions or passes under one system?

Yes. Vox works directly with the destination to design custom pass offerings that bundle multiple attractions, transport including Mobility-as-a-Service, itineraries, and self-guiding content. The system is scalable, allowing for dynamic packaging and continuous expansion of partner attractions.

What data and analytics does the platform provide to DMOs?

The platform provides DMOs with reporting dashboards featuring advanced analytics, heat maps, and visitor-flow tracking. These insights help destinations manage visitor flows, ease congestion in hot spots, promote under-utilised assets, and make strategic decisions that support sustainable tourism.

Is the system compatible with existing ticketing infrastructure?

Yes. The platform provides specific APIs for booking, ticketing, and transport integration, allowing it to interface with existing infrastructure and offer guests a unified, paperless mobile ticketing experience.

What is POPGuide and how does it work?

POPGuide is a B2B mobile app designed to provide on-demand, multilingual audio tours. It eliminates the operational bottlenecks associated with live guides, allowing operators to serve more visitors across multiple languages. Visitors simply scan a QR code with their own smartphone to instantly start their self-guided tour.

Do visitors need to download an app to use the self-guided tour?

Yes. When visitors scan the QR code, the tour starts instantly on the POPGuide App. Visitors download the full version of the tour map or collection onto their device. Partners can also choose to develop a White Label App or integrate POPGuide via SDK into their existing app.

What types of content can a POPGuide tour include?

A POPGuide tour includes multilingual audio storytelling tailored for diverse audiences such as families, school groups, or themed tours. Content is structured around Points of Interest (POIs) of 1–2 minutes and can be produced using human voice actors, AI-based tools, or a hybrid. Partners can use Vox's existing library, co-create new content, or upload their own materials.

Can POPGuide be used offline?

Yes. The app uses a full download method where the user downloads the entire collection of maps and audio content at once, ensuring a seamless experience even in venues or outdoor areas where internet connectivity is weak or unavailable.

How does a destination or museum set up a POPGuide experience?

Setup involves customising the app interface with the destination's branding, curating content from Vox's library or producing custom audio, grouping maps into Collections with multilingual descriptions, and publishing QR codes tied to a chosen pricing model such as price per person or subscription fee.

Vox Aura is an AI-powered live translation solution that allows guides to speak naturally while every guest instantly hears the commentary in their preferred language. It integrates seamlessly with existing Vox Digital Radioguides (VDR) to provide smooth, real-time translation without requiring guests to use smartphones, download apps, or incur roaming fees.

How many languages does Vox Aura support for live translation?

Vox Aura supports 200 languages (input/output). Each guide transmitter has four channels — one for the live guide voice and three for selected languages. Languages can be changed at any time. Guests select their preferred language channel using the channel control on the receiver.

How does AI live translation differ from a human interpreter?

Vox Aura is powered by a Vox-developed AI engine hosted in the cloud. It uses SmartPacket Technology to restructure conversational speech into logical, contextual packets so the AI understands historical context, names, and cultural details — avoiding word-for-word translation. It eliminates the costs of hiring live human interpreters while allowing a single guide to reach a highly diverse audience.

What is the audio latency of the live translation system?

The system delivers simultaneous translation with minimal delay, meaning listeners hear the accurate translation in near real-time while the speaker is still talking.

Can Vox Aura be used for large conferences or only tours?

Yes. Vox Aura is designed to be scalable and can handle everything from small group-guided tours to large-scale conferences and events involving multiple languages and many participants.

What hardware is required to use Vox Aura?

The guide requires a lightweight Vox Aura transmitter (under 300 grams) with an active internet connection (4G or Wi-Fi), plus a smartphone with the companion app connected via Bluetooth. Guests use standard Vox VDR receivers and disposable earphones — no smartphones or internet connection required.

How can guests communicate with the guide if they have a question?

Through Question Mode (Beta), the guide selects the guest's language and the guest speaks directly into the guide's phone via the app. The guide can respond privately through the app or repeat the question and answer aloud using the Aura device microphone.

Can guests change their selected language easily?

Yes. Guests use the channel control buttons on their VDR receiver to switch to their preferred language at any time. Guides can also update available languages on the fly using the companion mobile app.

How many participants can the Vox guiding system support simultaneously?

The Vox transmitters are capable of supporting hundreds of receivers simultaneously. The exact maximum capacity will depend on the specific hardware and network configuration you choose to use.

How far is the transmission range of the Vox guiding system?

The standard Vox VDR system has an effective transmission range from 150 up to 200 meters. If you are utilising the AI Live Translations system, the interference-free reception range extends to +/- 300 meters.

Does the system work without internet connectivity?

The standard Vox VDR system operates on a digital radio signal using DECT technology and does not require an internet connection. If you are using Vox Aura AI Live Translations, the guide's transmitter requires a stable internet connection (4G/LTE or Wi-Fi) to process translations in real time. Guests' receivers do not need any internet access.

In how many languages can guides broadcast simultaneously?

When using Vox Aura AI Live Translations, the system supports up to 4 simultaneous languages. Each Aura transmitter has four channels — one for the live guide voice and three for selected languages. The Hybrid Local Expert solution can distribute multiple pre-recorded audio tracks simultaneously, assigning a separate VDR channel for each language.

Is the equipment compatible with cruise shore excursions?

Yes. Vox systems are used by major cruise and river cruise lines. Solutions like the Hybrid Local Expert and Vox Aura are designed to enhance shore excursions by providing multilingual tours to passengers both onshore and onboard.

Are spare devices available in case a unit is lost, damaged, or needs to be replaced?

Yes. Vox maintains a global network of offices and logistics hubs in major tourist destinations and offers 24/7 support and replacement services. Each kit includes spare transmitters and receivers based on the agreement with the company.

Does the system work underground, for example in catacombs?

The standard Vox VDR hardware works for both indoor and outdoor guided tours, including underground environments. The AI Live Translations feature underground will only work if an active internet connection such as Wi-Fi is available for the guide's transmitter. Standard voice transmission without AI translation works fine without internet access.

Solutions

Tecnología de guía y soluciones de viaje en el mundo

La misión de Vox

Vox nació de una idea sencilla: la tecnología debe hacer la guía profesional más fácil, más inclusiva y más escalable. Más de dos décadas después, esa misma lógica impulsa todo lo que construimos. Hoy Vox opera en más de 150 países, apoyando a 5.600 socios comerciales que ofrecen experiencias guiadas y autoguiadas a 30 millones de viajeros al año. Nuestra cartera cubre hardware de guía inalámbrico, traducción en vivo con IA, aplicaciones de tours autoguiados, producción de contenido multilingüe, plataformas de destination pass y servicios de gestión de espacios, todo desarrollado y operado internamente, todo respaldado por logística mundial y soporte técnico dedicado. Trabajamos en turismo, artes y cultura, desde operadores globales y líneas de cruceros hasta DMOs urbanos y museos independientes. Lo que les une es una necesidad compartida de tecnología que funcione sobre el terreno, a cualquier escala, en cualquier idioma.

Nuestros valiosos socios

Sostenibilidad

Vox posee la certificación UNI PdR 125, emitida por Bureau Veritas y acreditada por ACCREDIA, que cubre la igualdad de género y la responsabilidad social en nuestras operaciones. Nuestra certificación ISO 9001, también acreditada por ACCREDIA, se aplica a nuestros sistemas de gestión de calidad a lo largo de todo el ciclo de vida del servicio.

En el ámbito medioambiental, Vox ha eliminado los plásticos de un solo uso en sus oficinas, ha introducido estuches de envío eco-reciclables para los equipos y gestiona un programa de ciclo de vida de los equipos para reducir los residuos al final de su vida útil. Colaboramos con administraciones locales y socios comerciales para promover prácticas sostenibles en los destinos donde operamos.

Abordamos la sostenibilidad como una disciplina operativa, no como un ejercicio de comunicación.

Nuestra historia

Vox desarrolla tecnología de guía y servicios turísticos desde 2001. Cada hito en nuestra historia refleja una expansión deliberada hacia nuevas capacidades: desde la fabricación de hardware hasta el desarrollo de software, la producción de contenidos y la gestión de destinos.

2001

Vox revoluciona el sector turístico con sistemas profesionales de guía turística

2007

Vox impulsa los servicios de gestión de espacios culturales con un proyecto de transformación de 15 años en la Basílica de San Pedro

2009

Vox abre una red global de oficinas para atender mejor los mercados y destinos internacionales

2016

Vox lanza POPGuide, una aplicación innovadora para ayudar a los visitantes a explorar y descubrir destinos y espacios culturales

2018

Vox se convierte en uno de los principales creadores de contenido multilingüe y multimedia para el turismo

2019

Vox renueva su gama de soluciones de guía con Vox Connect, una innovadora app para guías turísticos, y con Vox VDR, basado en tecnología digital patentada

2020

Vox adquiere Sycomore, empresa líder en soluciones de interpretación y guía para arte y cultura

2021

Vox lanza Vox City, su marca B2C dedicada a la creación y distribución de tours guiados y experiencias en todo el mundo

2022

Vox abre nuevos puntos de distribución para alquiler diario en los principales sitios turísticos; Vox City firma acuerdos con más de 30 socios franquiciados

2023

Vox Group celebra 21 años de éxito como líder mundial en soluciones de guía para el turismo y la cultura

2024

Vox Group introduce las Destination Pass Solutions, simplificando el acceso de los visitantes a múltiples atracciones con un único pase digital

2025

Vox Group lanza Vox Aura, el transmisor inteligente impulsado por IA que redefine la forma en que los guías conducen sus tours. Un solo dispositivo, cada público, cada idioma.

Nuestro equipo

El equipo de Vox está formado por casi 500 profesionales en múltiples países y disciplinas: desarrolladores, productores de contenido, especialistas en logística, responsables de ventas y expertos en destinos. La diversidad del equipo refleja la diversidad de los mercados que servimos: turismo, cultura, tecnología y administración pública raramente hablan el mismo idioma, y tampoco lo hacen nuestros clientes.

Federica Parchetti

John Boulding

Elio Epifani

Fabio Primerano

Alka Carter-Manning

Elisabetta Risica

Giuliana Tredici

Enrico Mecozzi

Simona Marchionni

Francesco Epifani

Massimo Primerano

Laura Gucciarelli

Barbara Epifani

Enrico Mecozzi

Matteo Zibellini

Daniele Marchesiello

Marco Cicolò

Federica Parchetti

John Boulding

Elio Epifani

Fabio Primerano

Alka Carter-Manning

Elisabetta Risica

Marco Cicolò

Daniele Marchesiello

Matteo Zibellini

Enrico Mecozzi

Barbara Epifani

Laura Gucciarelli

Nuestra presencia global

Vox opera en más de 150 países a través de una combinación de oficinas directas, socios regionales e infraestructuras logísticas. Nuestra sede en Roma coordina las operaciones globales, con equipos dedicados que cubren Europa, las Américas, Asia-Pacífico y Oriente Medio.

¡Únase a Vox en un viaje de innovación!

Sumérjase en el futuro con nuestros próximos “Webinars Vox Tech Talk”. Explore la próxima frontera en tecnología de viajes y obtenga perspectivas esclarecedoras de líderes de la industria. Haga clic aquí para una invitación rápida

Soluciones para cada sector

En un sector de viajes en rápida evolución, Vox se erige como un faro de progreso en la revitalización de la industria. Al fomentar la innovación, permitimos a nuestros socios alcanzar un rendimiento superior a través de nuestras soluciones de autoguía y guía grupal.

Excursiones

Simplifique las operaciones y mejore los recorridos grupales con nuestros sistemas de guía, tecnología multilingüe y apoyo logístico para experiencias impecables.

Cruceros

Enriquezca las excursiones terrestres con sistemas de guía, contenido multilingüe y logística fluida, garantizando experiencias de viaje excepcionales.

Turismo

Mejore los recorridos urbanos con sistemas de guía de vanguardia, contenido multilingüe y mapeo interactivo para una experiencia de visitante cautivadora.

Hop-on hop-off

Optimice los recorridos con soluciones digitales, seguimiento en tiempo real y guías de audio multilingües para viajes fluidos y agradables.

OTAs

Incluya entradas y experiencias con nuestras guías de viaje multilingües e itinerarios personalizados para agregar valor y diferenciar sus ofertas.

Recintos/museos

Mejore las experiencias de los visitantes con dispositivos de autoguía, exhibiciones interactivas y contenido multilingüe para audiencias diversas.

Ciudades y DMOs

Impulse el turismo con soluciones de pase digital, análisis de datos y plataformas de gestión turística adaptadas a entornos urbanos.

Proveedores de movilidad

Integre nuestra tecnología para un acceso conveniente al transporte, navegación en tiempo real, comentarios multilingües y guías personalizadas.

Autoconducción

Potencie los recorridos de autoconducción con mapas interactivos y guías de audio multilingües para una exploración flexible y a su propio ritmo.

MICE

Ofrezca transmisiones de audio y multilingües impecables con radios digitales, y conéctese con los delegados a través de nuestra tecnología de mapeo y guía.