Crown Tours: Streamlining Operations and Enhancing Guest Experience with Vox Solutions

Image courtesy of Crown Tours

Opportunity/Context

Crown Tours, one of the largest Destination Management Companies (DMCs) in Rome, also operates in Milan, Florence, Venice, and Barcelona. While they had been managing their own radio guide systems with their staff, the logistical challenges of expanding these operations across multiple cities, particularly when launching new destinations, posed a significant hurdle. Crown Tours needed a reliable, scalable solution to maintain their high standards without overextending their resources.

Solution/Outcome

Vox provided Crown Tours with a comprehensive global agreement to supply tour guide systems across all their operating cities. By entrusting Vox to manage the logistics, Crown Tours was able to streamline their operations, ensuring consistent quality across all locations without the added complexity of in-house management. To further enhance customer engagement and add value to their offerings, Crown Tours included a complimentary POPGuide map with every booking. This extra product not only enriched the guest experience but also reinforced Crown Tours' commitment to delivering exceptional, value-added services to their clients.

The Result

With guides speaking into a Vox transmitter pre-set to its own unique frequency, voice commentary was clearly heard by passengers within a 200-metre radius, allowing each tour to flow in a fluid motion and removing the need for the guides to raise their voice. Princess Cruises and their passengers were highly satisfied with their Kirkwall experience. With this increase in customer satisfaction Prince Cruises decided to include Vox Tour Guide Systems in their 2018 UK programme. European Cruise Service now have included the Vox Tour Guide System as an inexpensive, added-value option to complement any future client shore excursion programmes.

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In a rapidly evolving travel sector, Vox serves as a beacon of progress in driving the industry’s revitalisation. By fostering innovation, we enable our partners to achieve superior performance through our self-guiding and group guiding solutions.

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