What guiding equipment is available for rental?

Vox offers a complete range of Digital Radioguides (VDR) for rental, including the standard VDR, Micro VDR, and Mini VDR. Advanced hardware such as the Hybrid Local Expert device and Vox Aura AI Live Translation device are also available for rental.

What is the minimum rental period?

The minimum rental period is one day. Vox also offers Long Rent options for multi-day tours and Seasonal rentals requiring a minimum commitment of 3 months. The commercial team can discuss the best solution based on the client's requirements.

Is technical support included with equipment rental?

Yes. Technical support is included. Vox provides 24/7 support and replacement services backed by a global network of offices and logistics hubs.

Can rental equipment be shipped internationally?

Yes. Vox provides service coverage across Europe, the Middle East, Africa, Asia-Pacific, and the Americas. For non-standard destinations, Vox can ship directly to the client's site or coordinate with a local ground handler for delivery and collection.

How is equipment sanitised between rentals?

Vox provides silicon earbuds for single guest use only, which are sustainably recycled after use. All other non-disposable items including receivers, transmitters, and reusable headphones are fully sanitised by Vox between rentals.

What is the Vox Destination Management solution?

The Vox Destination Management solution is a fully digital pass and platform designed for municipalities, DMOs, DMCs, and destination stakeholders. It provides a 100% digital, paperless experience that consolidates booking, mobile tickets, self-guided tours, communication, and transport integration into a single ecosystem.

Can the platform manage multiple attractions or passes under one system?

Yes. Vox works directly with the destination to design custom pass offerings that bundle multiple attractions, transport including Mobility-as-a-Service, itineraries, and self-guiding content. The system is scalable, allowing for dynamic packaging and continuous expansion of partner attractions.

What data and analytics does the platform provide to DMOs?

The platform provides DMOs with reporting dashboards featuring advanced analytics, heat maps, and visitor-flow tracking. These insights help destinations manage visitor flows, ease congestion in hot spots, promote under-utilised assets, and make strategic decisions that support sustainable tourism.

Is the system compatible with existing ticketing infrastructure?

Yes. The platform provides specific APIs for booking, ticketing, and transport integration, allowing it to interface with existing infrastructure and offer guests a unified, paperless mobile ticketing experience.

What is POPGuide and how does it work?

POPGuide is a B2B mobile app designed to provide on-demand, multilingual audio tours. It eliminates the operational bottlenecks associated with live guides, allowing operators to serve more visitors across multiple languages. Visitors simply scan a QR code with their own smartphone to instantly start their self-guided tour.

Do visitors need to download an app to use the self-guided tour?

Yes. When visitors scan the QR code, the tour starts instantly on the POPGuide App. Visitors download the full version of the tour map or collection onto their device. Partners can also choose to develop a White Label App or integrate POPGuide via SDK into their existing app.

What types of content can a POPGuide tour include?

A POPGuide tour includes multilingual audio storytelling tailored for diverse audiences such as families, school groups, or themed tours. Content is structured around Points of Interest (POIs) of 1–2 minutes and can be produced using human voice actors, AI-based tools, or a hybrid. Partners can use Vox's existing library, co-create new content, or upload their own materials.

Can POPGuide be used offline?

Yes. The app uses a full download method where the user downloads the entire collection of maps and audio content at once, ensuring a seamless experience even in venues or outdoor areas where internet connectivity is weak or unavailable.

How does a destination or museum set up a POPGuide experience?

Setup involves customising the app interface with the destination's branding, curating content from Vox's library or producing custom audio, grouping maps into Collections with multilingual descriptions, and publishing QR codes tied to a chosen pricing model such as price per person or subscription fee.

Vox Aura is an AI-powered live translation solution that allows guides to speak naturally while every guest instantly hears the commentary in their preferred language. It integrates seamlessly with existing Vox Digital Radioguides (VDR) to provide smooth, real-time translation without requiring guests to use smartphones, download apps, or incur roaming fees.

How many languages does Vox Aura support for live translation?

Vox Aura supports 200 languages (input/output). Each guide transmitter has four channels — one for the live guide voice and three for selected languages. Languages can be changed at any time. Guests select their preferred language channel using the channel control on the receiver.

How does AI live translation differ from a human interpreter?

Vox Aura is powered by a Vox-developed AI engine hosted in the cloud. It uses SmartPacket Technology to restructure conversational speech into logical, contextual packets so the AI understands historical context, names, and cultural details — avoiding word-for-word translation. It eliminates the costs of hiring live human interpreters while allowing a single guide to reach a highly diverse audience.

What is the audio latency of the live translation system?

The system delivers simultaneous translation with minimal delay, meaning listeners hear the accurate translation in near real-time while the speaker is still talking.

Can Vox Aura be used for large conferences or only tours?

Yes. Vox Aura is designed to be scalable and can handle everything from small group-guided tours to large-scale conferences and events involving multiple languages and many participants.

What hardware is required to use Vox Aura?

The guide requires a lightweight Vox Aura transmitter (under 300 grams) with an active internet connection (4G or Wi-Fi), plus a smartphone with the companion app connected via Bluetooth. Guests use standard Vox VDR receivers and disposable earphones — no smartphones or internet connection required.

How can guests communicate with the guide if they have a question?

Through Question Mode (Beta), the guide selects the guest's language and the guest speaks directly into the guide's phone via the app. The guide can respond privately through the app or repeat the question and answer aloud using the Aura device microphone.

Can guests change their selected language easily?

Yes. Guests use the channel control buttons on their VDR receiver to switch to their preferred language at any time. Guides can also update available languages on the fly using the companion mobile app.

How many participants can the Vox guiding system support simultaneously?

The Vox transmitters are capable of supporting hundreds of receivers simultaneously. The exact maximum capacity will depend on the specific hardware and network configuration you choose to use.

How far is the transmission range of the Vox guiding system?

The standard Vox VDR system has an effective transmission range from 150 up to 200 meters. If you are utilising the AI Live Translations system, the interference-free reception range extends to +/- 300 meters.

Does the system work without internet connectivity?

The standard Vox VDR system operates on a digital radio signal using DECT technology and does not require an internet connection. If you are using Vox Aura AI Live Translations, the guide's transmitter requires a stable internet connection (4G/LTE or Wi-Fi) to process translations in real time. Guests' receivers do not need any internet access.

In how many languages can guides broadcast simultaneously?

When using Vox Aura AI Live Translations, the system supports up to 4 simultaneous languages. Each Aura transmitter has four channels — one for the live guide voice and three for selected languages. The Hybrid Local Expert solution can distribute multiple pre-recorded audio tracks simultaneously, assigning a separate VDR channel for each language.

Is the equipment compatible with cruise shore excursions?

Yes. Vox systems are used by major cruise and river cruise lines. Solutions like the Hybrid Local Expert and Vox Aura are designed to enhance shore excursions by providing multilingual tours to passengers both onshore and onboard.

Are spare devices available in case a unit is lost, damaged, or needs to be replaced?

Yes. Vox maintains a global network of offices and logistics hubs in major tourist destinations and offers 24/7 support and replacement services. Each kit includes spare transmitters and receivers based on the agreement with the company.

Does the system work underground, for example in catacombs?

The standard Vox VDR hardware works for both indoor and outdoor guided tours, including underground environments. The AI Live Translations feature underground will only work if an active internet connection such as Wi-Fi is available for the guide's transmitter. Standard voice transmission without AI translation works fine without internet access.

Vox Aura | Intelligenter KI-Sender

Solutions

Die Zukunft des Reiseerlebnisses neu definieren

Vox Aura

Zum ersten Mal kann eine ganze Gruppe — unabhängig von ihrer Größe — ihrem Guide gleichzeitig in Echtzeit in ihrer eigenen Sprache folgen. Keine Smartphones. Keine Apps. Keine Roaming-Gebühren. Keine Dolmetscher.

Aber Vox Aura ist nicht nur ein Übersetzungsgerät.

Aura ist ein Smart Transmitter, der für Reiseleiter, Guides und Kreuzfahrtdirektoren entwickelt wurde. Im Kern funktioniert er genau wie die Vox-Radios, denen Ihre Guides seit 25 Jahren vertrauen: gleiche Audioqualität, gleiche Reichweite, gleiche Zuverlässigkeit. Was neu ist, ist alles, was darum herum gebaut wurde.

Der Guide spricht einmal. Aura überträgt den Kommentar live in bis zu vier Sprachen gleichzeitig, ausgewählt aus einer Bibliothek von 200 Sprachen. Und es übersetzt nicht nur: es passt sich an. Dieselbe Tour kann für eine Familie, eine Spezialistengruppe oder einen Erstbesucher unterschiedlich gestaltet werden, jeder auf seinem eigenen Kanal.

Aura fungiert als intelligenter Co-Pilot für die gesamte Tour: Es hört zu, schlägt verifizierte Informationen vor, wenn ein Gast eine unerwartete Frage stellt, und unterstützt jeden Guide dabei, ein Erlebnis auf hohem Niveau zu bieten, unabhängig von seiner Erfahrung. Bei Verzögerungen kann der Guide spontan eine Geschichte oder ein Kulturquiz improvisieren und die Gruppe eingebunden halten.

Kein Netzwerk? Aura arbeitet weiter und streamt vorgeladene mehrsprachige Inhalte direkt vom Gerät. Für Gäste mit Hörbeeinträchtigungen sendet es Live-Untertitel auf ihr Smartphone — ohne zusätzliche Ausrüstung, ohne Ausschluss.

Die Frage ist nicht mehr, ob Ihre Gruppe den Guide versteht. Es geht darum, ob Ihr Guide die Werkzeuge hat, um jedem Gast jedes Mal ein anderes Erlebnis zu bieten.

Kontakt aufnehmen

Lösungen für jeden Sektor

Vox-Technologie ist in jedem wichtigen Segment der Reise- und Kulturbranche vertreten. Jeder Sektor hat spezifische operative Anforderungen. Unsere Lösungen sind darauf ausgelegt, diese zu erfüllen.

Tourismus

Vereinfachen Sie Abläufe und optimieren Sie Gruppentouren mit unseren Führungssystemen, mehrsprachiger Technologie und logistischer Unterstützung für makellose Erlebnisse.

Kreuzfahrten

Bereichern Sie Landausflüge mit Führungssystemen, mehrsprachigen Inhalten und nahtloser Logistik, um herausragende Reiseerlebnisse zu gewährleisten.

Besichtigungen

Verbessern Sie Stadtführungen mit modernsten Führungssystemen, mehrsprachigen Inhalten und interaktiver Kartierung für ein fesselndes Besuchererlebnis.

Hop-on-hop-off

Optimieren Sie Touren mit digitalen Lösungen, Echtzeit-Verfolgung und mehrsprachigen Audioguides für reibungslose, angenehme Reisen.

OTAs

Erweitern Sie Tickets und Erlebnisse mit unseren mehrsprachigen Reiseführern und maßgeschneiderten Reiseplänen, um Ihre Angebote aufzuwerten und zu differenzieren.

Veranstaltungsorte/Museen

Verbessern Sie Besuchererlebnisse mit Selbstführungsgeräten, interaktiven Ausstellungen und mehrsprachigen Inhalten für ein vielfältiges Publikum.

Städte & DMOs

Fördern Sie den Tourismus mit digitalen Pass-Lösungen, Datenanalysen und maßgeschneiderten Tourismus-Management-Plattformen für urbane Umgebungen.

Mobilitätsanbieter

Integrieren Sie unsere Technologie für bequemen Zugang zu Transportmitteln, Echtzeit-Navigation, mehrsprachige Kommentare und individuelle Führer.

Selbstfahrertouren

Stärken Sie Selbstfahrertouren mit interaktiven Karten und mehrsprachigen Audioguides für flexible, selbstbestimmte Erkundungen.

MICE

Bieten Sie makellose Audio- und mehrsprachige Übertragungen mit digitalen Funkgeräten und verbinden Sie sich mit Delegierten durch unsere Kartierungs- und Führungstechnologie.