Opportunity/Context
Kléber Rossillon, the operator of the famed Cosquer Cave experience near Marseille, faced a unique challenge. The cave cars transporting visitors through the labyrinthine passages generated significant noise, making it difficult for guests to hear informative commentary during their journey. With intricate and ancient cave paintings that required detailed explanations, it was essential to provide clear, multilingual audio guidance. Kléber Rossillon needed a custom audioguide solution that could isolate commentary from the ambient noise, ensuring visitors received precise and enriching information about the site's historical treasures.
Solution/Outcome
Sycomore, the arts and culture brand of Vox Group, collaborated with Kléber Rossillon to develop a bespoke device based on their groundbreaking S-Guide electronic technology. They engineered a special VDR casing to create a new S-Guide medallion, allowing the operator to connect noise-isolating audio headsets. This innovative solution effectively filtered out the noise from the cave cars, enabling visitors to immerse themselves in the rich narratives of the cave's history and art. The custom audioguides provided detailed explanations in multiple languages, offering exclusive content that enhanced the overall visitor experience. By delivering an added value service, Kléber Rossillon increased the package value of their tours, ensuring guests from all over the world could fully appreciate the ancient cave paintings without distraction. This partnership with Sycomore not only improved customer satisfaction but also reinforced Kléber Rossillon's commitment to preserving and showcasing cultural heritage through cutting-edge technology.
The Result
With guides speaking into a Vox transmitter pre-set to its own unique frequency, voice commentary was clearly heard by passengers within a 200-metre radius, allowing each tour to flow in a fluid motion and removing the need for the guides to raise their voice. Princess Cruises and their passengers were highly satisfied with their Kirkwall experience. With this increase in customer satisfaction Prince Cruises decided to include Vox Tour Guide Systems in their 2018 UK programme. European Cruise Service now have included the Vox Tour Guide System as an inexpensive, added-value option to complement any future client shore excursion programmes.
