Image courtesy of EF
Opportunity/Context
EF, a leading international education company, offers a wide range of programs including study abroad, language learning, cultural exchange, and academic experiences worldwide. To further improve their guest experience during tours, visits, and seminars, EF sought a solution that would ensure high-quality commentary and clear communication for group members, enhancing the educational value of their programs.
Solution/Outcome
EF integrated Vox radio guides into all their services globally, significantly elevating the quality of their tours and educational experiences. The inclusion of Vox radio solutions has resulted in high levels of customer engagement and satisfaction, and consistently positive ratings across EF's diverse programs. These advanced guiding systems have been instrumental in supporting EF's growth and the expansion of their offerings, ensuring that participants receive the best possible commentary and engagement during their educational journeys. The successful partnership with Vox underscores EF's commitment to providing top-tier experiences that enrich learning and cultural exchange on a global scale.
The Result
With guides speaking into a Vox transmitter pre-set to its own unique frequency, voice commentary was clearly heard by passengers within a 200-metre radius, allowing each tour to flow in a fluid motion and removing the need for the guides to raise their voice. Princess Cruises and their passengers were highly satisfied with their Kirkwall experience. With this increase in customer satisfaction Prince Cruises decided to include Vox Tour Guide Systems in their 2018 UK programme. European Cruise Service now have included the Vox Tour Guide System as an inexpensive, added-value option to complement any future client shore excursion programmes.
