Image courtesy of Tauck
Opportunity/Context
Tauck, a long-term valued partner, has consistently relied on Vox tour guide systems to enhance the experiences on their journeys and river cruises worldwide. Known for their commitment to exceeding guest expectations, Tauck's directors sought a micro audio solution that aligned with their vision of delivering exceptional service. The challenge was to find a lightweight, high-quality device that could seamlessly integrate into their premium tours while maintaining the high standards their guests have come to expect.
Solution/Outcome
In close collaboration with Tauck's operations team and product planners, Vox developed the Vox Microguide, a revolutionary featherlight device based on Vox’s advanced digital VDR technology. Featuring sustainable rechargeable batteries and patented auto-pairing capabilities, the Vox Microguide offers unmatched convenience and audio clarity. This innovative solution has quickly become the new standard in guiding for escorted journeys, embodying Tauck's commitment to offering the best in the world. By providing a cutting-edge tool that enhances both the guide's and the guest's experience, Vox has helped Tauck continue to deliver more than what's expected, solidifying their reputation for excellence in the travel industry.
The Result
With guides speaking into a Vox transmitter pre-set to its own unique frequency, voice commentary was clearly heard by passengers within a 200-metre radius, allowing each tour to flow in a fluid motion and removing the need for the guides to raise their voice. Princess Cruises and their passengers were highly satisfied with their Kirkwall experience. With this increase in customer satisfaction Prince Cruises decided to include Vox Tour Guide Systems in their 2018 UK programme. European Cruise Service now have included the Vox Tour Guide System as an inexpensive, added-value option to complement any future client shore excursion programmes.
